Warranty Claim Period: Warranty may be claimed within the specified period if a manufacturing fault appears. The warranty only covers manufacturing defects and excludes accidental damage or user-inflicted damage.

Responsibility for Issues: If you detect any issue with your PC or any other component, it is your responsibility to bring it to us or ship it in within the warranty period. We cannot process claims if you come after the warranty period has expired.

Reseller/Vendor Liability: Warranty is provided by the reseller/vendor on behalf of the manufacturer/supplier/distributor. Red Tech Gaming Store acts solely as a facilitator for warranty claims. If the product was sold in good working condition, we are not responsible for any defects that may arise later.

Warranty Card & Invoice: Customers must ensure they receive a warranty card, if mentioned on the invoice, along with the receipt. If a warranty card is not provided, our customer support center will handle the claim as long as the original invoice is available.

Invoice Requirement: Warranty claims must be accompanied by the original invoice. The manufacturer/supplier/distributor reserves the right to reject claims without the original proof of purchase.

Product Inspection: Customers are strongly encouraged to inspect the product before leaving our store. The warranty period starts once the invoice is generated. Any issues found after leaving the store will follow the standard warranty claim process.

Rejection of Warranty Claims: The manufacturer/supplier/distributor reserves the right to reject claims if the product/component is broken, shows signs of burning, rust, or other damage caused by external factors (e.g., weather, electrical surge). Warranty claims will also be rejected if the product is improperly packed during submission or if warranty stickers/serial numbers are tampered with or missing.

Exclusion of Certain Damages: Warranty claims will not be accepted for accidental damages or electrical surges.

Software Exclusion: Computer hardware warranty does not include software support. Customers are advised to refer to the manufacturer’s website for software-related assistance.

No Display No Warranty: The warranty does not cover issues related to “No Display.” If a GPU is returned with a “No Display” problem, it will not be eligible for a warranty claim.

Replacement or Repair: If a warranty claim is accepted, the product/component may either be repaired or replaced at the discretion of the manufacturer/supplier/distributor. The return process may take between 3 to 6 weeks, depending on the nature of the claim.

Conditional Warranty Acceptance: If the manufacturer/supplier/distributor believes that the defect may not be due to a manufacturing fault, the claim may be accepted on a conditional basis. Final acceptance will depend on the manufacturer’s discretion, which may extend the processing time.

Short-Term Warranty Items: Keyboards, mice, speakers, headphones, and accessories carry a 2-day checking warranty. Used hardware carries a 7-day checking warranty. Please ensure all purchased items are thoroughly checked before leaving the store.

Dot Warranty Exclusion: Warranty will not cover issues related to dead pixels on LCDs/LEDs.

International Warranty: Products with international warranties must be registered with the manufacturer directly, and claims will be handled by the customer. Please follow the manufacturer’s instructions for registration.

Obsolete Products: In case a product/component is discontinued by the manufacturer, the manufacturer/supplier/distributor may offer an upgrade for an additional charge. If the customer does not wish to upgrade, the manufacturer/supplier/distributor may refund the purchase price after deductions.

Warranty Claims Hours: We accept warranty claims from Monday to Friday between 12:00 PM and 6:00 PM.