Warranty Terms

At Red Tech Gaming Store, we value our customers and ensure that our products meet the highest standards. However, in the rare case that a manufacturing fault occurs, we offer warranty support under the following terms and conditions:

Warranty Overview

At Red Tech Gaming Store, every product you purchase represents our promise of quality, integrity, and long-term reliability. We understand that your system is more than just a machine — it’s an investment of your time, trust, and passion. Our warranty program has been carefully designed to protect that investment against genuine manufacturing defects, ensuring complete confidence with every purchase you make.

Warranty coverage may vary depending on the product category, whether it’s a custom-built PC, individual component, accessory, or gaming furniture. Each item follows the specific warranty terms and conditions provided by the respective manufacturer or vendor.

Red Tech acts as a facilitator to assist customers in processing valid warranty claims directly with official suppliers, distributors, or manufacturers. Please note that warranty coverage applies only to manufacturing defects and strictly excludes accidental, physical, or customer-inflicted damage of any kind.

The warranty period begins from the invoice generation date, and every invoice clearly states the warranty duration applicable to each component or product included in your purchase. This ensures full transparency and easy reference for all future warranty-related needs.

Warranty Duration

  1. New Components
    For new products, we provide official local warranty ranging from 10 months up to 2 years. The warranty duration is not decided by us, but is based on the official coverage provided by the brand, vendor, or distributor. Different products and vendors may offer different warranty periods and terms, and in some cases, products with longer warranty coverage may be priced higher. We primarily deal in locally warranted products to ensure smooth and hassle-free claim processes, while international warranty products are rarely offered and only in limited cases.
  2. Used Products
    For used products, we provide a warranty ranging from 7 days to 3 months. These used items include imported components as well as hardware sourced through our Sell Your PC program. All used parts are carefully selected and maintained in excellent condition to deliver performance close to new. The warranty duration for used items depends on the product model, condition, and the warranty provided by the vendor, and we pass on the same warranty coverage to our customers.
  3. Accessories and Peripherals
    Items such as keyboards, mice, speakers, and headphones are provided with a 7-day checking warranty to verify product functionality and condition upon purchase.
  4. Gaming Furniture (Chairs, Tables, etc.)
    Gaming furniture is covered under manufacturer-specific warranty, typically lasting between 6 to 12 months, depending on the brand’s official policy.
  5. Short-Term Warranty Items
    Minor accessories and components, such as cables or connectors, may include a 7-day checking warranty only, allowing customers to confirm product compatibility and working condition.

Activation & Eligibility

  1. Automatic Warranty Activation
    Warranty coverage begins automatically once your purchase invoice is generated. This invoice serves as the official proof of warranty initiation, confirming that your product is covered under the stated terms and conditions from the date of purchase.
  2. Invoice Requirement
    To claim warranty services, the original invoice must be presented for verification. This document validates your purchase and confirms that the product was bought through Red Tech or its authorized channels. Claims without an original invoice will not be processed under any circumstances.
  3. Original Packaging & Contents
    The product must be submitted with its original box and all accompanying contents, including accessories, manuals, and the warranty card (if applicable). Missing packaging or items such as cables, documentation, or inserts may result in the warranty claim being rejected.
  4. Warranty Card Verification
    If a warranty card is provided by the brand or vendor, it must correspond exactly to the product and invoice details. Any mismatch between serial numbers, product codes, or card details may lead to claim denial.
  5. Product Inspection at Purchase
    Customers are strongly advised to inspect the product at the time of purchase to ensure it is free from visible defects, physical damage, or missing components. Once the invoice is issued, the product will be considered delivered in satisfactory condition, and any issues discovered afterward will follow the standard warranty process.
  6. Brand-Specific Registration
    Some international or brand-specific products may require the customer to complete online registration for warranty validation. In such cases, customers are responsible for following the manufacturer’s registration process as stated in the product documentation or official website.

How to Claim Warranty

  1. Reporting the Issue
    Customers are required to report any issue as soon as it is detected, provided it falls within the active warranty period. Timely reporting ensures that the claim can be processed efficiently and within the valid time frame. Red Tech encourages all customers to inform our support team immediately when any technical or performance issue arises.
  2. Product Submission Before Warranty Expiry
    The product must physically reach our store or service center before the warranty period expires. To avoid any delays in processing, customers are advised to send or deliver the product two to three days prior to the warranty’s end date. This allows sufficient time for inspection and for forwarding the item to the vendor or manufacturer. Please note that merely informing us within the warranty period without actually sending the product on time will not be accepted as a valid claim.
  3. Product Inspection and Verification
    Once the product is received, Red Tech’s technical team will conduct a detailed inspection to verify the issue and determine whether it qualifies as a genuine warranty case. Only after this verification is completed will the product be forwarded to the manufacturer or authorized vendor for official evaluation and claim processing.
  4. Shipping Costs and Responsibilities
    Customers are responsible for covering shipping charges both ways — for sending the product to Red Tech and for receiving it back after the warranty process. Red Tech does not bear shipping costs under any warranty circumstance. Customers are also advised to pack the product securely to prevent transit damage, as such damage is not covered under warranty.
  5. Minor or In-House Repairs
    If the issue is minor and can be resolved within our technical facility, Red Tech may repair or replace the product directly without involving the manufacturer. This ensures a faster turnaround and minimizes inconvenience for the customer while maintaining the integrity of the warranty.
  6. External Delays and Vendor Timelines
    While Red Tech strives to process every claim promptly, we are not responsible for any delays caused by external parties such as suppliers, distributors, or manufacturers. Warranty claim timelines depend on their response and processing capacity. However, our team remains committed to keeping the customer updated throughout the process and ensuring complete transparency at every stage.

What’s Not Covered

  1. Physical or Accidental Damage
    Warranty claims will not be accepted if the product has suffered physical or accidental damage due to mishandling, impact, or falls. Any damage resulting from negligence or improper use will immediately void the warranty.
  2. Environmental and Electrical Damage
    Products damaged due to water exposure, moisture, humidity, fire, electrical surges, or unstable power sources are not covered under warranty. Customers are responsible for ensuring proper usage conditions and safe power connections at all times.
  3. Software-Related Issues
    The warranty strictly covers hardware components and excludes any form of software malfunction, operating system corruption, or issues caused by third-party applications or updates.
  4. Display and GPU Issues
    Problems such as “No Display” in GPUs, monitors, or display units are not covered unless the manufacturer explicitly includes such faults under their official warranty terms. Claims based on these issues will only be processed if verified by the manufacturer.
  5. Screen Pixel Defects
    Warranty coverage does not extend to dead pixels or minor screen anomalies that fall within the acceptable range defined by the manufacturer’s quality standards. These are considered normal tolerances in display manufacturing.
  6. Cosmetic and External Damage
    Superficial or cosmetic damage, including scratches, dents, discoloration, or normal wear and tear on packaging or exterior surfaces, is not covered under warranty, as these do not affect the product’s functionality or performance.
  7. Tampered or Altered Products
    Any product with tampered serial numbers, removed or damaged warranty stickers, or unauthorized physical alterations will not qualify for warranty claims. Authentic identification must remain intact for verification purposes.
  8. Improper Packaging During Shipment
    Warranty claims will be rejected if the product is not securely or properly packed when sent for inspection or repair. Damage incurred during transit due to poor packaging is considered the customer’s responsibility.
  9. Customer-Induced Modifications
    Any form of customer modification — such as overclocking, custom firmware installation, or unapproved hardware adjustments — voids the warranty immediately. Only factory settings and configurations are eligible for warranty support.
  10. Dead and Burnt Products
    It is important to note that warranty does not cover dead or burnt items under any circumstances, whether the product is new or used, even if the issue occurs within the defined warranty period. This is because such damage is typically caused by external factors such as power surges, voltage fluctuations, improper usage, or physical damage, which are beyond our control and are not covered by vendors or manufacturers either. Since these issues cannot be reliably verified as manufacturing faults, they fall outside standard warranty coverage policies.

Repair, Replacement & Refund Process

  1. Thorough Technical Inspection
    Once a warranty claim is received, Red Tech conducts a complete inspection to verify the issue and confirm whether it qualifies as a genuine manufacturing fault. After our internal evaluation, the product is forwarded to the respective manufacturer, vendor, or distributor for further technical analysis. Every warranty claim undergoes this standard process, and no instant replacements are provided under any circumstances.
  2. Repair or Replacement Decision
    Based on the manufacturer’s policy and the diagnosis of the fault, the product may either be repaired or replaced. The decision entirely depends on the nature of the defect and the availability of replacement parts or stock. Red Tech does not guarantee a new replacement unless it is officially approved by the manufacturer or vendor.
  3. Processing Time
    The standard processing time for warranty claims ranges between three to six weeks. However, depending on the product category, issue complexity, and vendor response, the duration may vary. Red Tech closely monitors every case and follows up with the supplier to ensure a timely resolution.
  4. Conditional Warranty Acceptance
    In some cases, if the manufacturer determines that the defect may not be caused by a manufacturing fault, the product may be accepted on a conditional basis. This means that the claim will proceed for further examination and final approval will rest solely with the manufacturer or authorized vendor. Conditional claims may take longer to process, but Red Tech keeps the customer informed at every stage.
  5. Discontinued or Obsolete Products
    If a product or component is discontinued or no longer in production, and an identical replacement cannot be provided, the manufacturer or vendor may offer an upgrade at an additional cost. In certain cases, they may issue a partial refund after necessary deductions based on usage or depreciation. Red Tech will communicate all available options transparently to help the customer make an informed decision.
  6. Customer Updates and Transparency
    Throughout the entire process, Red Tech maintains clear communication with the customer. Updates are provided at every critical step, from inspection and vendor submission to the final decision and resolution. Our goal is to ensure that every customer feels informed, supported, and confident that their warranty claim is being handled with integrity and care.

International Warranty & Registration

  1. Manufacturer Registration Requirement
    Products that come with an international warranty must be registered directly with the respective manufacturer by the customer. Registration ensures that your purchase is recognized globally and that you can receive warranty or repair support from the brand’s authorized international service centers.
  2. Direct Manufacturer Handling
    All future warranty, repair, or service requests for products covered under international warranty must be processed exclusively through the manufacturer’s official channels or regional service centers. Red Tech does not have the authority to initiate or approve international warranty claims on behalf of the customer.
  3. Red Tech’s Role and Assistance
    While Red Tech cannot directly process or submit international claims, our team is always available to assist and guide customers through the proper steps. We aim to help you understand the process, documentation requirements, and contact points to ensure a smooth claim experience with the brand.
  4. Customer Responsibility and Recommendation
    We strongly recommend that customers register their international products immediately after purchase using the manufacturer’s official website or support portal. Timely registration prevents delays, ensures eligibility, and helps avoid potential complications in future warranty claims.

Customer Responsibility

  1. Product Delivery for Warranty Claims
    It is the customer’s responsibility to deliver or ship the product to Red Tech when submitting a warranty claim. Red Tech does not offer pickup or collection services for warranty-related cases. Customers must ensure that the product reaches us safely and within the valid warranty period to initiate the claim process.
  2. Timely Submission Within Warranty Period
    All products must arrive at Red Tech before the warranty period expires, preferably two to three days in advance. This allows sufficient time for inspection and submission to the manufacturer or vendor. Products that arrive after the warranty period has ended will not be eligible for a claim, even if the issue was reported before expiry.
  3. Late Arrivals and Ineligible Claims
    Reporting a fault within the warranty period but sending the product after the expiration date does not qualify as a valid claim. Warranty coverage is based strictly on the date the product is received by Red Tech, not the date of the initial complaint or report.
  4. Proper Packaging During Transit
    Customers must ensure that the product is securely packed when being shipped for warranty service. Packaging should provide adequate protection against shock, moisture, or handling damage. Red Tech will not be responsible for any damage that occurs during shipping due to inadequate packaging.
  5. Shipping Costs and Liability
    All shipping costs related to warranty claims — including sending the product to Red Tech and receiving it back — must be covered by the customer. Red Tech does not bear responsibility for shipping charges or any risks associated with transit delays or courier mishandling.

Final Notes

  1. Commitment to Fairness and Trust
    Red Tech’s warranty policy is built on the principles of fairness, transparency, and trust. We understand that every purchase is an investment of both money and confidence, and our warranty terms are designed to protect that trust through clear and consistent processes.
  2. Support Beyond the Sale
    At Red Tech, our relationship with the customer doesn’t end at the point of sale. We continue to stand by you throughout your ownership journey — offering guidance, technical assistance, and warranty support whenever needed. From purchase to after-sales service, our goal is to ensure a smooth and worry-free experience for every customer.
  3. Our Role in the Warranty Process
    While manufacturers and vendors ultimately determine the outcome of most warranty claims, Red Tech acts as your advocate in the process. We represent your voice to ensure that every claim is handled professionally, ethically, and with genuine care. Our role is to bridge the gap between the customer and the manufacturer, ensuring your case receives the attention and fairness it deserves.

Contact & Support

  1. Customer-Centric Assistance
    At Red Tech, we value every customer and aim to make your post-purchase experience as smooth and transparent as possible. Our dedicated support team is always available to assist you with warranty claims, technical issues, or any inquiries related to your product. Every interaction is guided by our core principles of honesty, care, and responsibility.
  2. Warranty Claim Hours
    Our warranty department operates from Monday to Friday, between 12:00 PM and 6:00 PM. During these hours, our representatives are available to receive your product, inspect issues, and facilitate warranty processing with the concerned vendor or manufacturer. Customers are encouraged to reach out within these timings for prompt and effective service.
  3. How to Reach Us
    You can contact the Red Tech support team through the following channels:
    Email: support@redtech.pk
    Phone / WhatsApp: +92-312-5875694
    Our communication channels are monitored regularly to ensure that every query or claim is acknowledged and addressed without delay.
  4. Information Required for Claims
    When contacting us for a warranty-related concern, please include your invoice number, product details, and a brief description of the issue. This information helps our team verify your purchase, understand the problem, and process your case efficiently. Providing complete and accurate details significantly reduces claim processing time.
  5. Commitment to Transparency
    We believe that communication is the foundation of trust. From the moment you contact us, our team ensures full transparency about claim requirements, timelines, and procedures. Whether it’s a simple inquiry or a complex warranty case, Red Tech is committed to keeping you informed every step of the way.