1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging, with all accessories, manuals, and tags included.
• The return request must be made within 7 days of receiving the product.
• Proof of purchase (receipt or invoice) is required to initiate a return.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Opened or used items that are not in their original condition
• Products with missing parts not due to our error
• Items damaged due to misuse or mishandling by the customer

3. Return Process

To initiate a return:

1. Contact our customer service team at [redtech@zohomail.com or 03125875694] within 7 days of receiving your order to request a return authorization.
2. Provide your order number, a description of the issue, and any supporting photos if applicable.
3. Once your return request is approved, you will receive instructions on how to return the product.
4. You are responsible for shipping costs related to the return unless the return is due to our error (e.g., incorrect or defective item).

4. Refunds

Once your return is received and inspected, we will notify you via email or phone regarding the approval or rejection of your refund.

• Approved Refunds: If approved, the refund will be processed within 5-7 business days, and the amount will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
• Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition, are missing parts, or are returned outside the standard return window.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [redtech@zohomail.com or 03125875694].

6. Return Shipping

You are responsible for the shipping costs when returning an item unless the return is due to an error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise stated.

7. Damaged or Defective Products

If you receive a product that is damaged or defective:

• Contact us immediately at [redtech@zohomail.com or 03125875694] within 24 hours of receiving the item.
• Provide proof of damage or defect (e.g., photos).
• We will arrange for a replacement or a refund, depending on the situation.

8. Refund Exceptions

There are certain situations where only partial refunds or no refunds are granted:

• Products with obvious signs of use
• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
• Any item returned more than 7 days after delivery without prior approval

9. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account or payment method first.
• Then contact your bank or credit card company, as it may take some time before the refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [redtech@zohomail.com or 031256875694].

10. Cancellation Policy

Orders can be canceled within 24 hours of placing the order for a full refund. After this period, cancellations may not be accepted as your order may have already been processed or shipped.